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HSSConnect Representative in New York, New York | Careers at Hospital for Special Surgery more...
Location:New York, NY
Company:Hospital for Special Surgery (HSS)
First posted:October 14, 2020 (last updated 1 week 12 hours ago)


HSSConnect Representative

HSSConnect provides referrals to patients seeking medical care with an HSS physician for orthopedic and rheumatologic conditions. Referrals are provided over the phone and via email. HSSConnect representatives strive to provide the highest level of customer service; prompt and accurate referrals to patients, and treat all inquiring patients with care and compassion when providing physician referral information. HSSConnect Representatives report to the Supervisor of HSSConnect.

Job responsibilities include:

  • Triage, counsel and refer patients to HSS physicians utilizing an automated referral system
  • Maintain knowledge of all HSS physicians in each service line and offsite location
  • Connect patients to appropriate MD office; based on their condition, insurance, location, availability, and patient preferences
  • Responsible for email queue volume, which is received via HSS referral website for physician referral request
  • Maintain knowledge of insurances and revenue cycle
  • Send patients literature upon request
  • Exhibit strong communication and customer service skills
  • Ability to work with a variety of software programs specific to healthcare
  • Professional demeanor, business attire required
  • Maintain knowledge of practice scheduling parameters
  • Strong computer skills required
  • Willingness to stay abreast of HSS research and marketing programs
  • Competency to learn medical terminology

Position requirements:

  • Minimum 1-3 years in a customer service/patient satisfaction role
  • Ability to maintain a positive attitude in a fast paced environment
  • Capacity to multitask and prioritize in the ever changing environment of healthcare
  • Ability to work collaboratively with others
  • Respect for information confidentiality
  • Ability to show initiative, good judgment and resourcefulness

Education Requirements:

  • College degree, or equivalent experience

Other Requirements

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