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Desk Side Support Technician more...
Location:Cleveland, OH
Company:CDI Corporation
First posted:May 26, 2017

Desk Side Support Technician Cleveland, Ohio, United States

Desk Side Support Analyst Description:

  • Diagnosis and resolve computer hardware and software issues at the customers location
  • Diagnosis and complete repairs of computers onsite
  • Demonstrate excellent analytical and problem solving capabilities
  • Accurately and completely document work in the ticket/incident system on a daily basis
  • Refresh computer systems and perform data transfer
  • Map printers and drives as required
  • Locate and install print drivers
  • Demonstrate exceptional interpersonal communication skills
  • Interface with walk up customers in the CARE Centers
  • Provide 360 degree communication
  • Walk distances outdoor in various weather conditions, and lift 40lbs
  • Must have valid driver's license
  • Document work processes as assigned
  • Other duties and projects as assigned

Required Skills:

  • Minimum 2 year Technical Degree in a computer related field and/or 2 years of Desk Side troubleshooting experience
  • Technical hardware and software skills
  • PC Repair Experience  desktops/laptops/tablets
  • Diagnostic Tools and Application of the tools
  • Excellent customer service skills
  • Experience in creating, documenting and resolving tickets in a ticketing/incident system
  • Ability to create knowledgebase documentation
  • Excellent written and verbal communication skills
  • Self-motivated/resourceful/dependable/driven/passionate
  • Can function independently as well as part of a larger team
  • Excellent time management skills
  • Flexible availability - Days/hours

Nice-to-Have Skills:

  • Bachelor's Degree in a computer related field is a plus
  • Apple OS and Apple repair experience desktop/laptops/tablets
  • CompTIA A+ Certified
  • Active Directory experience
  • Group Policy experience
  • LAN/WAN/WAP experience
  • Understanding of Networking
  • Data Transfer experience
  • Smart Phone and other mobile OS experience
    • Android, Windows, Apple
  • Google office products
  • Experience creating and maintaining computer images
  • Printer repair experience
  • Remote support experience
  • Apple Certifications
  • Microsoft Certifications
  • PC Repair Certifications

Type: Contract

Reference ID: 370268

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