IT Support Technician

WEHCO MEDIA   Little Rock , AR   Full-time     Information Services / Technology (IT)
Posted on March 28, 2024

IT Support Technician

WEHCO Media, Inc. is a dynamic and innovative privately-owned multimedia company with a rich history from 1909. Our portfolio spans various multimedia platforms, including digital, print, and broadcast. Operating across six states, we continue to grow and innovate in the ever-evolving media landscape.
The IT Support Technician works directly with local and remote end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced environment. The role is responsible for the various technologies used by the company including laptops, desktops, mobile devices, printers, servers, networks, and phone systems. We are looking for individuals committed to providing excellent customer service through prompt problem resolution, communication, and documentation.

• Installing and configuring computer hardware, operating systems, and applications.
• Monitoring and maintaining computer systems and networks.
• Talking users through a series of actions, either face to face or remotely, to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Maintains, troubleshoots, and supports computers and mobile devices in LAN, WAN, and wireless configurations.
• Supports the roll-out of new applications.
• Maintain computer virus prevention on all servers and PC’s.
• Setting up new user accounts and profiles (Active Directory) and dealing with password issues.
• Prioritizing and managing many open tickets at one time.
• Maintaining a good working relationship with end users and other IT professionals.
• Traveling to our various office locations as needed to conduct installations and troubleshoot.
• Be “On-Call” on a rotating basis for emergencies requiring system work.
• Maintain system changes in accordance with company policies and procedures within the corporate helpdesk system. Adheres to change control policies and procedures.
• Performs other duties as assigned.

• PC and Network knowledge/experience.
• Experience with: Microsoft Windows desktop operating systems including Windows XP/Windows 7/Windows 10/Windows 11 and Microsoft Windows Server 2012 and later; Mac OSX desktop operating system; Familiarity with Unix/Linux a plus.
• Active Directory account management.
• Familiarity with network applications and protocols such as accessing file servers, IMAP, SMTP, DNS, DHCP, etc.
• Knowledge and experience with common desktop applications such as Microsoft Office, anti-virus, email, browsers, etc. across Windows and MacOS.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment with changing priorities.
• College degree in the field of Information Technology preferred. Two years combination of a technical degree or certification and computer support related experience (A+, MCSE, MCP).

If you are a dedicated and detail-oriented information technology professional looking to take your career to the next level in a respected and forward-thinking company, we encourage you to apply. Join us at WEHCO Media, Inc., and become part of our tradition of excellence.
We offer a comprehensive benefits package that includes paid vacation, holidays, sick leave, personal days, and parental leave.
Take advantage of extensive health, dental, vision, and other insurance coverage, as well as long-term disability and retirement plans for your future well-being. Our commitment to your holistic well-being extends to the Employee Assistance Program, providing additional support when needed.

Candidate must pass drug screening and background checks.

WEHCO Media, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, sex including pregnancy, sexual orientation, or gender identity, national origin, disability, age 40 or older, or genetic information, including family medical history or any other legally protected class or status.

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