Communications and Technology Specialist

Savannah Lakes Village   McCormick, SC   Full-time     Information Services / Technology (IT)
Posted on June 26, 2024

Seeking a Full-Time Communications and Technology Specialist at Savannah Lakes Village.

Savannah Lakes Village is a picturesque 4000-acre lakefront community boasting an abundance of amenities, located in McCormick SC at the heart of the Freshwater Coast Region and Western South Carolina’s Sumter National Forest. With easy access to over 150 miles of land/water trails across the region, as well as 25 miles of shoreline along the pristine Lake Thurmond, Savannah Lakes Village community includes two 18-hole award winning championship golf courses, a Recreation Center and three food service outlets.

Here's What We are Looking For:

  1. A great attitude and a drive for continuously improving.
  2. A team member who lives what we believe.

We believe:

  • All growth and improvements to community begin with attracting awesome people with unique talents to our organization who care for and love people as much as we do.
  • With the collective talents of our team, we can make Savannah Lakes Village the best community in the Southeast.
  • There is power and purpose when everyone works together in the support of common direction and goals.

The Communications and Technology Specialist will work under the leadership of the Director of Marketing & Information Systems (Dir. MIS), to carry out tasks and functions relating to communications and technology throughout the organization. Communications duties will include regular maintenance of channels such as mass email, website, calendar, app, and social media platforms. Technology duties will involve supporting team members’ and property owners’ software and hardware needs. This role extends the impact of the Marketing & Information Systems department across the organization through a positive, helpful, service-oriented demeanor — all the while continuing to solve problems and move projects forward with speed and accuracy.

ESSENTIAL FUNCTIONS

  • In collaboration with the Dir. MIS, review open projects and priorities on a periodic basis to plan a disciplined approach. Be prepared with a solid plan, but be willing to abandon the plan and adjust when emergencies occur.
  • Execute open tasks in a thorough and efficient manner with limited supervision.
  • Serve as the primary moderator of the NeighborLink member communication system.
  • Provide Tier 1 support for technology assistance requests from staff and members. Escalate requests to the Dir. MIS or vendors based on escalation protocols (to be determined).
  • Support hybrid in-person/online meetings (e.g. monthly Board of Directors meetings and quarterly Town Hall meetings) with in-room hardware and live stream experience.
  • Assist Dir. MIS and other SLV Team leaders with document layout and graphic production based on established templates and brand resources.
  • Liaison with SLV Team members and property owner contacts to corral content and details for communications projects managed by the MIS department.
  • Assist with maintenance of communication channels (in person, email, social media, SLVPOA App, etc.) with oversight from the Dir. MIS.
  • Market, promote, and advertise member programs and events through social media, email, newsletters, print collateral, and signage showcased around the club.
  • With assistance and support from the Dir. MIS and other SLV Team leaders, assist with the maintenance of the integrated back-office and website/app calendar.

POSITION QUALIFICATIONS

  • Ability to triage/escalate or resolve technical problems with speed and accuracy.
  • Ability to maintain a confident, service-oriented demeanor.
  • Ability to accept responsibility and account for his/her actions.
  • Must be able to work independently with minimal supervision.
  • Must be able to coordinate multiple tasks, solve technical problems, and understand when to bring in an outside resource (based on escalation protocols).
  • Requires organization and time management skills with attention to detail.
  • Must be able to drive personal vehicle to facility locations as needed — all miles driven on the job will be reimbursed per company policy.
  • Ability to work in a collaborative team environment and lead teams or projects with successful outcomes.
  • Ability to work at a sustained pace and produce quality work.
  • Must demonstrate conduct conforming to a set of values and accepted standards.
  • Ability to work well under pressure and act calmly under stress and strain.
  • Must be dependable and trustworthy.
  • Ability to work in a safe manner and to identify and report conditions that affect employee safety.
  • Must possess inter-personal skills that will make people feel welcome and reflect favorably on the SLVPOA.
  • Requires excellent writing skills with the ability to effectively communicate with people at all levels by having advance verbal, writing, and listening skills.

SKILLS & ABILITIES

Education: Must have the ability, skills, and sufficient educational background, normally a Associate’s degree in computer science, computer information systems, business, communications, marketing, and/or actual proven experience.

Experience: Two to four years of experience in a technical support, marketing, communications, or customer relations role preferably in one or more of the following areas: community associations, country clubs, resorts and/or hotels events, hospitality, sales, marketing, food and beverage operations, and customer service.

Computer Skills:

  • Advanced knowledge of desktop and in-browser applications in a Windows environment. Experience with iOS/Android/macOS is a plus.
  • Advanced competency with resolving a variety of end-user computer problems.
  • Ability to write/type quickly and proficiently to document tasks. Experience with creating technical documentation or support processes is a plus.
  • Advanced knowledge working with Microsoft 365 and strong technical literacy with the ability to work in multiple systems.
  • Design and digital image editing experience is a plus.

Certificates & Licenses: None

We are continuing to build a team that is focused on enhancing the total experience of our members and guests at Savannah Lakes Village.  We offer excellent benefits and are currently offering signing bonuses of $200.  If you share our beliefs, excitement, and enthusiasm for growing our destination—we want you to join our Savannah Lakes Village Team.

Equal Opportunity Employer