SOFTWARE TECHNICAL SUPPORT

Software Technical Support

Janco International, located in Traverse City, Michigan, has been an industry leader in auto repair Shop Management Software since 1982. Our product, StockTrac, is well known for its intuitive screens, easy-to-learn
software, and legendary technical support.

Your main focus will be working in our support group. These qualities are a must:
• Experience navigating and troubleshooting Microsoft Windows version 10-11
• Ability to assist our customers with phone and remote technical support
• Good communication and people skills, along with the ability to work as a team player

Additional Desirable experience:
• Ability to diagnose TCPIP networking issues remotely
• Identify and resolve printer issues. (Networked and local Printers)
• Knowledge of Microsoft Office, Excel, Word, and Outlook
• Ability to troubleshoot issues with DNS, DHCP
• QuickBooks knowledge is a plus
• Knowledge of setting up and working with Android tablets
• Must be able to learn and adapt to changing technologies
• Other Duties that will be assigned to the team:

Education Desired:
• High School Diploma
• Some College or work-related experience
• Windows classes
• Microsoft or other certifications

Job Characteristics:
• Full-Time Monday – Friday 8:00 – 5:00 or 5:30 (Depending call length)
• Medical Benefits provided
• Paid Holidays and Vacation
• Ability to travel when needed is a plus
• This is not a remote position

Salary: $33,000 to $37,000, depending on experience
Will provide training to the right individual
Send your resume to stocktrac@gmail.com