Technology Support Specialist I or II

Colorado Mountain College   Rio Blanco, CO   Full-time     Information Services / Technology (IT)
Posted on July 16, 2022
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Technology Support Specialist I or II

Colorado Mountain College Rifle

Under the supervision of the Director of Technical Support Services, the Technology Support Specialist I is responsible for providing technical expertise in supporting personal computers, Macs, instructional technology, and other hardware including networking, telecommunications, and video streaming conferencing equipment. Appointed to work at specific sites and performing as part of the IT Technical Support Services Team, he or she will provide assistance to end users, including software installations and assistance, hardware and software support, and diagnosing hardware and software problems. The Technology Support Specialist I will also instruct, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology (instructional computer labs, digital audio/video technology, video streaming, and Smart classroom technology), software and other related technology used within an academic learning environment. *Technology Support Specialist I or II may be hired, depending on candidate qualifications. View/download job description including hiring salary range: Technology Support Specialist I or Technology Support Specialist II Pre-requisites for Position (Qualifications Standards) Education and Experience sufficient to meet the rigors of the position. Examples may include a High School Diploma/GED and four years of PC/Mac and/or network support or related work experience; Associate’s Degree from an accredited institution and two years of PC/Mac and/or network support or related work experience; Bachelor’s Degree from an accredited institution in computer science or related IT field with one year of PC/Mac and/or network support or related work experience; or equivalent education and experience that will provide the necessary knowledge, skill and abilities to perform the functions of the position. Desirable: A+ hardware/software certification or degrees in technical or related field. Special Skills or abilities related to position: Advanced knowledge of PC and Mac environments, hardware and software Advanced knowledge of instructional hardware and software Knowledge of computer networking Knowledge of server management Ability to work effectively as a team member Capacity to follow directions and give attention to detail Good written and oral communication skills in English Good interpersonal skills Ability to meet deadlines and goals Ability to supervise part-time employees and work-study students Welcoming. Innovative. Focused on Student Success. These principles reflect the soul of CMC. They guide us in building our teams, cultivating leaders, and expanding our approaches and mindset. They guide us to be an institution of higher education that’s the right fit for every faculty member, staff, student, and community member in its trust. Applicants must demonstrate a commitment to working effectively with students, employees, and community members of all backgrounds. Bilingual (English/Spanish) or conversational language abilities preferred.

CMC is an EOE committed to diversifying its workforce.