Business Systems Analyst (ITP-B, BU)
Business Systems Analyst (ITP-B, BU)
Salary $43.80 - $68.20 Hourly
Location Seattle, WA
Job Type Classified Civil Service, Regular, Full-Time
Department Seattle Information Technology
Job Number 2022-01888
Closing Continuous
Position Description
Are you adaptable, committed to equity, function well in a changing environment, and committed to excellence – if so, we are looking for you!
Seattle IT is the department that provides secure, reliable, and compliant technologies that enable the City of Seattle to deliver equitable services to the public. Seattle IT manages the City’s technology infrastructure, applications, services, programs, and projects. We employee over 600 technology professionals and support over 13,000 municipal staff who work in more than 40 City departments.
In this position you will use your strong analytical skills to deliver the best options' analysis to our valued customers. You will work with a strong software development team that is self-organized and self-empowered. This is a business and technology facing role, requiring superb communication and organizational skills to create alignment among multiple departments. At Seattle IT, we value self-care, family, and work, in that order.
Job Responsibilities
As a Business Systems Analyst you will join the Permitting Applications team within the Applications Division. This team supports the City’s Accela application, a critical business application used by multiple departments to manage permitting, licensing, inspections, and code compliance. You will work with business staff to identify opportunities for system improvements, assessing work requests, investigating, and detailing business requirements, resolving configuration and design solutions, seeing changes through to a successful implementation, and troubleshooting issues in a production environment.
Here's more of what you'll be doing:
- Listening carefully to and ask clarifying questions about business requests, translating those into business process requirements and system design.
- Analyzing complex system issues to identify the root causes, proposing comprehensive solutions consistent with program-level system design standards, and assisting with implementation of changes.
- Reviewing legislative language to identify potential impacts to business processes and resolve scope of system design changes required to meet new mandates.
- Quickly learning a system’s capabilities and configuration options and devising creative solutions for business needs within that framework.
- Creating and updating software specifications; ensuring that system documentation libraries are kept up to date and well organized.
- Configuring software using standard software configuration tools.
- Supporting creation of test materials, and assisting test team in resolving problems, working with software vendors when appropriate.
- Identifying, documenting, and resolving issues, advancing when appropriate.
- Following established project or departmental review and approval processes and standards for all work.
- Supporting department goals in promoting diversity, race, and social justice.
- This position requires occasional non-standard working hours.
Qualifications
NOTE: Equivalent combinations of education and experience will be considered for the required.
- Five years in-depth experience as a business systems analyst, or a combination of education and experience that demonstrates the ability to perform the position duties.
- Experience implementing off-the-shelf business applications, including gap-fit analyses, capabilities assessments, design, configuration, and testing.
- Experience working with vendors providing support for COTS applications.
- Analytical demeanor seeking to know more to help business think of the bigger picture.
- Good communication and active listening skills; able to communicate with both technical and business staff.
- General knowledge of database structures and tools (such as SQL, Oracle, MS Access, etc.), including the ability to design and complete queries.
- Ability to lead scope as it pertains to areas of responsibility and keep the project manager and supervisor informed of changes and impact to assigned projects.
- Ability to work independently while maintaining appropriate communications with supervisor about progress and issues.
- Ability to manage time well to meet project landmarks.
- Ability to optimally work in a multi-cultural workplace with a diverse customer base.
Desired Qualifications
- Bachelor’s degree in computer science, computer technology or equivalent field or experience.
- Experience working with permitting processes, including familiarity with legislation and standard processes for permitting and licensing.
- Experience leading small IT projects with staff resources from a variety of IT specialties.
- Familiarity with Software Development Life Cycle methodologies and templates.
- Familiarity with permitting software such as Accela or Hansen.
- Ability to see beyond the assumed issue to identify and find solutions for underlying business goals.
Additional Information
Why work at the City of Seattle?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
Employees of the City of Seattle enjoy competitive pay and comprehensive benefits package generous leave programs, and the satisfaction of doing work that helps make Seattle a great place to live, work, and play! Explore City of Seattle – Benefits at a Glance (Download PDF reader)
Application process:
For optimal consideration, we encourage you to include a cover letter and resume with your application. We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge and skills you bring to this work. Apply online at https://www.governmentjobs.com/careers/seattle/
This position is open until filled. The initial review of applications will take place for those submitted by October 18, 2022. Applicants are encouraged to apply as soon as possible.
COVID 19 Vaccination Mandate: All City of Seattle employees are required to be fully vaccinated against COVID-19. If selected, you will be required to submit proof of vaccination prior to your start date. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
Workplace Environment (Telework Expectation): Most work is performed in a normal City work/office environment; however, due to the ongoing pandemic and Covid-19 this team is currently working a hybrid schedule - 2 days in office, 3 days remote. This is subject to change as circumstances dictate.
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.
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- Agency
- City of Seattle
- Address
- Seattle Municipal Tower
700 5th Avenue, Suite 5500
Seattle, Washington, 98104
- Website
- http://www.seattle.gov/jobs