IT Specialist

CITY OF RED BANK TN   Chattanooga, TN   Full-time     Information Services / Technology (IT)
Posted on September 14, 2022

The City of Red Bank has an immediate opening for an IT Specialist. This is a full-time, non-exempt (1)
position, providing a broad range of support activities for the City and its respective departments including city
administration, public works, fire department, and police department. The employee will work with the City's
IT vendor and CIO to facilitate information technology-related tasks including software support, maintenance,
repair, upgrades, and installation of computers, software applications, printers, and wireless networks.


JOB OVERVIEW
The right candidate will provide:
Technical support to employees and coordinate troubleshooting with employees and the City's IT vendor
May be required to respond to after-hours emergency requests
Work closely with program personnel to ensure accurate and efficient inflow and outflow of computer data
Support the City's website and audiovisual (AV) technology equipment
May be required to attend city meetings and operate AV equipment for live meetings.
Supervision Received: The employee works under the general supervision of the designated Chief Information
Officer (CIO). On occasion, independent judgment must be used to accomplish tasks.

Supervision Exercised:
None.
Salary and Benefits:
(G5) $46,900.00 annually - Day Shift M-F 8:30a-4:30p + excellent benefits.
Applications will be accepted through Friday, October 7, 2022 at 4:30 p.m. Applications and job descriptions are available at Red Bank City Hall, 3105 Dayton Boulevard, Red Bank, TN or on our website at www.redbanktn.gov.

Applicants must have a valid phone number.  Applicants will be notified by phone for information on testing
and interview time/dates.  Documentation is required for any training, education, certifications, or licenses listed on the application.

To be eligible to apply, applicants MUST:
- Be at least eighteen (18) years of age.
- Be a high school graduate or equivalent.
- Be a citizen of the United States.
- Valid Driver’s License.
- Not have been convicted of, or plead guilty to, or entered a plea of nolo contender to any felon charge or
to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty,
gambling, liquor or controlled substances.
- Not have been released or discharged under anything other than an honorable discharge from any armed
forces of the United States.
After having met the above requirements, candidates must successfully complete the following:
- Oral interview board composed of a combination of departmental members.
- A comprehensive background check, including but not limited to, criminal, financial, and personal history.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supports the effective operation of all City Information Technology (IT)

- Uses computer systems or applications to access, create, edit, print, send, retrieve, or manipulate data,
files, or other information
- Ability to monitor, maintain, enter, update, and verify computerized information
- Reads and understands technical or other complex materials required for the digital transformation of
City tasks
- Processes or analyzes data using computer systems or applications
- Diagnoses computer hardware, software, or system malfunctions or problems
- Ensures network and recovery processes are functioning correctly
- Serves as a primary point of contact for all things related to IT
- Coordinates troubleshooting with employees and with the City's IT vendor
- Provides technical advice in subject matter to others
- Oversees the maintenance of computerized databases or information tracking systems
- Selects the proper tools, equipment, machinery, parts, computer equipment, or software to perform
work activities
- Maintains and troubleshoots wifi and wireless access points for City properties
- Occasionally repairs, installs or removes network cables
- Makes improvements, solves problems, or takes corrective action when problems arise
- Creates and maintains documentation for computer systems, applications, and programs
- Assists with implementing new IT operations in the City from the initial idea to the project completion
- Adds, retrieves, or removes data and material from the computer network
- Assists with the maintenance of the City website including software integration
- Assists with maintaining employees'; email accounts, telephone system, access control systems, and
security/video systems
- Assists with maintaining internal and external network security for the City's network
- Manages and provides support for the City's audio/visual systems
- Be available to operate audio/visual systems a couple of times a month, after normal work hours
- Recommends and/or provides recurring cyber security training for city staff
- Assists with developing and managing the IT budget including making recommendations for a capital
replacement plan
- Provides or recommends technology-related training as needed to City staff
- Performs other duties as assigned.


PERIPHERAL DUTIES
- Interact effectively with diverse community members
- Communicate effectively with the public orally and in writing
- Converse plainly and directly in a courteous and friendly manner
- Effectively communicate with the City's IT vendor, other technology-related companies, and other
governmental organizations
- Interact effectively with city employees
- Facilitate and work within a "team-oriented" environment being an effective team member
- Support other staff in the development and implementation of goals, objectives, policies, or priorities
related to information technology
- Communicate effectively in a courteous manner with city employees and with outside IT professionals
- Follow oral or written instructions and organize and plan work independently
- Establish and maintain effective working relationships with other employees
- Handles confidential information with tact and discretion.


DESIRED MINIMUM QUALIFICATIONS
Education: Associates Degree in Information Technology Information Systems, Computer Science or related
field or have successfully completed equivalent vocational or trade school or work certificate.

Requirements: Ability to perform arithmetic problems with a high degree of accuracy and consistency and
strong critical thinking skills. Understanding of computer hardware, software, computer networking, and
knowledge of other office automation equipment and systems involving a variety of software applications.
Ability to manage projects from beginning to completion. Knowledge and ability to operate audiovisual
equipment including various types of displays, projection equipment, microphones, amplifiers, and mixers.
Ability to work independently or with a team on a variety of tasks. Must have the ability to communicate
effectively, both orally and in writing.


Experience: Two (2) years of progressively responsible formal training or extensive on-the-job experience
related to installations, upgrades, maintenance, networks, and data storage of information technology.
Experience with computer networks and system administration. Experience with Web site development and
management. Experience and knowledge of Microsoft Office Applications.


SPECIAL REQUIREMENTS
- Must possess, or be able to obtain prior to appointment, a valid Driver's License without any record of
suspension or revocation in any state
- Pass a comprehensive criminal background check including a fingerprint check
- Successfully complete all required criminal justice training and comply with standards set by the
Tennessee Bureau of Investigation (TBI).


TOOLS AND EQUIPMENT USED
Ability to operate a telephone, cellular phone, fax machines, and copiers. Must also have the ability to operate
computers, printers, computer systems, computer and networking tools, computer cables, and
troubleshooting tools. Potential use of Motor vehicles, access control systems, and security camera systems.


PHYSICAL DEMANDS
- The physical demands described herein are representative of those that must be met by an employee
to successfully perform the essential functions of the position. Reasonable accommodation may be
made to enable individuals with disabilities to perform essential functions.
- While performing the essential functions of this position, the employee is frequently required to sit
and talk or hear as well as stand; walk; use hands to finger, handle, or feel objects, tools, or controls;
reach with arms; climb or balance to include climbing ladders; stoop, kneel, crouch, or crawl; and taste
or smell.
- The employee may occasionally lift and/or move more than 25 pounds. Specific vision abilities required
include close vision, distance, color vision, peripheral vision, depth perception, and the ability to adjust
the focus of vision.
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this position. Reasonable accommodation may
be made to enable individuals with disabilities to perform essential functions. Special attention is
directed to the fluid, flexible work schedule necessitated by this job description.
- While performing the duties of this position, the employee will primarily work inside with
temperature-controlled space.
- Duties may occasionally require work outside or in an environment without temperature control.
Exposure to temperature extremes - very infrequent - Noise - infrequent - Dangerous equipment -
infrequent - Chemicals - infrequent - Physical effort-risk – infrequent.
The duties listed above are intended only as illustrations of the various types of work that may be
performed. The omission of specific statements of duties does not exclude them from the position if the
work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

  

The City of Red Bank is an Equal Employment Opportunity Employer.