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Human Resources - HRdirect Service Advisor - Minnetonka, MN more...
Location:Minnetonka Beach, MN
Company:Corporate
First posted:June 16, 2017
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Position Description:Welcome
to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training
program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work.HRdirect Service Advisor is
a great opportunity if you are looking for a career in Human Resources.
Working with Human Capital in a Fortune 6 company is a great way to
start. Positions in this function are responsible for providing
expertise and customer service support to members, customers, and / or
providers through use of a multi - channel environment. Inquires may be
initiated via phone, chat, and / or web regarding payroll, benefits,
Employee Relations, leaves of absence, learning and development,
staffing and HR operations. Advancement opportunities are
moderate to high. After mastering the position and performing at above
standard levels, the Service Advisor could move into supervisory or
other analyst / specialist type roles within the organization. Primary Responsibilities:
Efficiently respond to all phone, chat and web case inquiries from
employees, providing timely answers, resolving complaints and assisting
with all other needs
Obtain all necessary information needed on each employee inquiry to
ensure future follow-up contact is made as promised and to ensure
customer satisfaction
Enter all employee inquiry information into the CRM (Client Relationship
Management) application when appropriate to ensure every issue is
resolved quickly and satisfactorily as promised Work within company guidelines to ensure employees personal information is protected and secure Comfortable with emerging technology and Windows applications; PeopleSoft experience a plus Comfortable multi-tasking in a fast paced environment Strong written and verbal communication, active listening and creative problem solving skills Respond to contacts in a polite and courteous manner, projecting patience, empathy and compassion Recommend process improvements to drive efficiencies, knowledge and consistencies in our procedures Complete special projects and assignments as required

Required Qualifications: High School Diploma / GED or higher 1+ years of Customer Service experience 6+ months of experience with navigating a computer while talking on a phone Available to work an 8 hour shift during our hours of operation 7:00 am to 7:00 pm Monday through FridayPreferred Qualifications: Bachelor's Degree or higher Background or interest in Human Resources Prior experience with a call center or similar fast paced environment Experience with Microsoft SharePoint (upload files and share documents) and PeopleSoft (look up information)Physical Requirements and Work Environment: Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse Office environmentCareers with UnitedHealthcare.
Let's talk about opportunity. Start with a Fortune 17 organization
that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession
with driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, Military
families and Veterans wherever they're found across the globe. We bring
them the resources of an industry leader and a commitment to improve
their lives that's second to none. This is no small opportunity. It's
where you can do your lifes best work.Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or _expression,
marital status, genetic information, or any other characteristic
protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords:
customer service representative, customer service, CSR, sales, outbound
calls, Optum, UnitedHealth Group, Human Resources

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