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Desktop Support Technician Job more...
Location:Fort Bragg, NC
First posted:June 02, 2017

Desktop Support Technician (Job Number:428046)


SAIC is hiring a Desktop Support Technician in Fort Bragg, NC.

Functional Responsibility:

- Providing support to the end user installing/uninstalling software, trouble-shooting software/hardware issues and upgrading computers remotely and locally.
- When issuing new equipment to a user or recovering old equipment from a user, the technician is required to maintain inventory control paperwork.

Specific Responsibilities:

- Performs installation and maintenance of desktop/laptop computer systems and associated software and peripheral devices (Fax, printer, phone, and monitors) to include the following:
- Installation of new equipment to fulfill IT requirements for individual users. Must be able to install, uninstall and troubleshoot Microsoft and other desktop applications. Must be able to install, uninstall and troubleshoot peripheral devices such as direct and network printers, scanners, voice over IP telephones, Blackberry, fax machines, etc.
- Assist customers in the setup and configuration of computer hardware and software
- Perform scheduled hardware and software upgrades.
- Provide remote technical assistance to users through Dameware NT Utilities
- Update operating systems with correct drivers, service packs to include Cisco IP phones.
- Must possess excellent customer relation skills and a good working knowledge of military organizations.
- Must be able to follow directions and solve difficult problems with little outside input.
- Must be able to work unsupervised, perform tasks assigned and interact with VIP customers.
- Must be physically fit to carry computer equipment to include desktop computers, monitors, printers, scanners and other peripheral equipment between locations.
- Good working knowledge of mobile computing devices (Blackberry, IPad, PC tablets).

AA Degree in related discipline and one year of related experience; Or, High School and two+ years of related experience with relevant certification.

Security Clearance:

Must currently possess an active secret clearance

Certification Required:

Must currently possess CompTIA Security+ CE as a contract requirement.

Will allow candidates to take the test or be in process of studying and taking the test but must have Sec+ in order to start.
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Jun 2, 2017, 11:14:54 AM
Primary Location: United States-NC-FORT BRAGG
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

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