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Desktop Support Analyst more...
Location:Arlington, VA
Company:CDI Corporation
First posted:May 09, 2017
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Desktop Support Analyst Arlington, Virginia, United States

CDI is looking for a Desktop Support Analyst in the DC/Arlington area for a long term contract (to possible perm) role.  This is a must have position that we are looking to start interviewing for immediately.  The right person will be hands on, and will be good dealing with people both in-person and via phone.  Please send your most recent, up-to-date resume and questions directly to Adam.Crawford@cdicorp.com for immediate action!

DESCRIPTION

We are currently looking for a Desktop Support Analyst to join our internally-focused Business Operations Division. The Desktop Support Analyst position is a newly-created over-strength position that will provide technical support to the Department. Additionally, this position will assist the team with weekly reports, asset tracking, and procurement coordination. 

THE DETAILS  

Duties/Responsibilities include, but are not limited to: 

  • Track, elevate, and/or resolve technical issues for personnel
  • Generate weekly, monthly, and quarterly results of  related helpdesk tickets; assisting supervisor on determining trends.
  • Provide hands-on user support on various applications and technology, including but not limited to: Microsoft Office 365, Adobe DC, Adobe Creative Cloud, iPads, Desktops, Laptops, and iPhones.
  • Deliver desk-side and stand-up training to facilitate end-user learning.
  • Coordinate with administrative staff and Department of Technology Services (DTS) to procure software, hardware, and mobile devices.
  • Apply upgrades and patches to software applications beyond the standard build.

MINIMUM QUALIFICATIONS  
Bachelor's Degree in Computer Science or related field, plus at least one year of experience in application training or user support, six months of which included experience operating or working with business applications. 

SUBSTITUTION:  
Additional relevant experience may be substituted for the
education requirement on a year for year basis. An Associate's degree in
Computer Science or a related field may substitute for two of the five years of
relevant experience. 

DESIRABLE QUALIFICATIONS  
a) Experience with Microsoft Office 365; 
b) Experience with Windows 7 and Windows 10 platforms; 
c) Experience with Adobe Creative Suite and Adobe DC; 
d) Experience with Windows-platform technology;
e) Experience in assisting in incident management and reporting

Type: Contract

Reference ID: 369126

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