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Customer Service Representative more...
Location:Charlotte, NC
Company:Waste Connections, Inc.
First posted:May 06, 2017
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Job Title

Customer Service Representative

Employee Type
Employee

Requisition Primary Location

Charlotte, North Carolina

Job Description

Are you a High Energy CSR?

                                                 Do you have Call Center experience?

Who Are We?

WASTE CONNECTIONS, Inc. (NYSE: WCN) - We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in 39 states and 6 Canadian Provinces. Our 2015 annual revenue was 2.1 billion and are projected to be over 4 billion at the end of 2016.  We, 15,000+ employees, foster a work culture of Servant Leadership. Our goal is to create an environment where self directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence.

Why you need to join us!

  • CULTURE:   It's a Great place to work! We work in an environment where empowered, self directed All-stars know what they do is important.
  • INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.    

The Position:

We are looking for a High Energy Customer Service Representative to join the team at our Hauling location in Charlotte, NC.

DUTIES AND RESPONSIBILITIES:

  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
  • Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
  • A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
  • CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
  • Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINIMUM JOB REQUIREMENTS:

  • This position requires excellent oral and written communication skills.
  • This position requires ability to read and comprehend technical manuals.
  • 2 years of Customer Service experience in a high call volume atmosphere.
  • Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
  • Excellent organization and communication skills.
  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

Apply today and Connect with Your Future!

We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran) 

Job Requirements:

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