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Part-Time PC Technician II (#20494) NH - 20494 more...
Location:Houston, TX
Company:Lone Star College
First posted:May 04, 2017
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Job Details

Job Title Part-Time  PC Technician II (#20494) NH Job ID 20494
Location
LSC-North Harris
Full/Part Time Part-Time

Favorite Job
Regular/Temporary Regular

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.  A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

  • Students Matter
  • Inspire Excellence
  • Act Intentionally
  • Better Together
  • No Fear!
  • Trust!

Campus Marketing Statement

Lone Star College-North Harris

Nationally recognized, globally connected and locally focused, Lone Star College is the largest college or University in Houston and one of the fastest growing community colleges in the United States.  With more than 80,000 credit students each semester and a total enrollment of 95,000, Lone Star College is committed to student success and credential completion. 

LSC adds $3.1 billion to the local and regional economy by providing educational opportunities across the north Houston region. 

Lone Star College-North Harris, nestled on 200 acres of piney woods, is the original and largest college in the Lone Star College System family. Serving the community for more than three decades, LSC-North Harris offers more than 60 programs of study, including university-transfer and numerous education courses and programs. LSC-North Harris is keenly focused on leading-edge technology in emerging technical job fields. 

Campus a ddress is 2700 W.W. Thorne Drive.  Houston, Texas 77073-3499

Position Summary

Supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoots problem areas in a timely and accurate fashion, and provides end user training and assistance where required.

Job Functions

  1. Works with end users to identify and deliver required PC services.

  2. Acts as a liaison and provides training and support to end users and staff on computer operations and other issues.

  3. Installs, configures, tests, maintains, monitors, and troubleshoots level I & II end user workstation hardware, networked peripheral devices, and networking hardware products.

  4. Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products.

  5. Performs on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

  6. Receives and responds to incoming calls, texts and/or e-mails regarding PC and/or hardware problems.

  7. Helps maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment.

  8. Documents instances of hardware failure, repair, installation, and removal.

  9. Constructs, installs and tests customized configurations based on various platforms and operating systems

  10. Performs PC, hardware and peripheral equipment, improvements, upgrades, and repairs.

  11. Maintains up-to-date knowledge of hardware and equipment contracts.

  12. Responsible for other reasonable related duties as assigned.

Required Qualifications

  • High school diploma or equivalent and at least one year of prior experience

  • Experience working with clients, including effective communication skills

PREFERRED QUALIFICATIONS:

  • Associate's degree
  • Apple Certified Associate

  • Current MCSA or industry recognized equivalent

  • Practical experience and specialized training; college degree, technical credentials, or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc.).

Knowledge, Skills, & Abilities

  • Excellent technical knowledge of network and PC Hardware.

  • Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required.

  • Ability to operate tools, components and peripheral accessories.

  • Ability to read and understand technical manuals, procedural documentation and OEM guides

  • Background of strong customer service orientation.

  • Strong written and oral communication skills.

  • Self-motivated and directed.

  • Keen attention to detail.

  • Skilled at explaining technical subjects to non- technical as well as technical customers.

  • Has expertise in principles and concepts underlying an area of IT.

  • Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work.

  • Has in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative).

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Has some awareness of external trends and best practices.

  • Demonstrates flexibility and discretion in negotiations with customers and/or colleagues.

  • Ability to seek opportunities and set some goals for own development.

  • Ability to follow team and OTS procedures, but regularly evaluates those procedures.

  • Ability to know and follow standard operating procedures.

PHYSICAL ABILITIES:

  • Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

  • Picking, holding, or otherwise working, primarily with the whole hand

  • Exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

  • Extending hand(s) and arm(s) in any direction

  • Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

  • Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Salary

Hourly Pay Rate is $8.92 per hour (not to exceed 19.5 hours per week).

Work Schedule & Conditions

PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment. All specialized equipment (hardware and software and repair equipment/tools) generally associated with PC Technician positions.

Internal and external contacts as needed to carry out the functions of the position.

Work is performed in a climate-controlled office with minimal exposure to safety hazards.

Benefits Marketing Statement

By joining our top notch institution, you will enjoy being a part of an organization that offers offer a supportive, collegial work environment, excellent work/life balance, tuition reimbursement, participation in the TIAA-CREF retirement plan and more.

How to Apply

ALL APPLICANTS MUST APPLY ON-LINE ONLY

To learn of all available opportunities, go to: (please use the apply button below) .  Search by keyword or click the "Advanced Search" link to search by keyword or Job Opening ID.  Application materials will not be accepted via fax, e-mail, mail or hand delivery.

Normally there is no contact with applicants unless they are selected for interview.  Some openings are posted year-round and are re-posted periodically; these applicants will be notified and asked to re-apply in order to remain active applicants for those positions.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States. More information on the E-Verify program is available at (please use the apply button below) .

All positions are subject to a criminal background check.  EEO Employer

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