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Customer Service Representative more...
Location:Clifton Park, NY
Company:Waste Connections, Inc.
First posted:April 28, 2017
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Job Title

Customer Service Representative

Employee Type
Employee

Requisition Primary Location

Clifton Park, New York

Job Description

Join Waste Connections, Inc., and Connect with Your Future!
 

WASTE CONNECTIONS, Inc. (NYSE: WCN) - We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in 39 states and 6 Canadian Provinces. Our 2015 annual revenue was 2.1 billion and are projected to be over 4 billion at the end of 2016.  We, 15,000+ employees, foster a work culture of Servant Leadership. Our goal is to create an environment where self directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence. 

We are looking for an experienced CUSTOMER SERVICE REPRESENTATIVE for our Clifton Park, NY location.

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.

Responsibilities

  • Works in conjunction with other departments to resolve customer disputes.
  • Demonstrates the ability to become proficient in the use of proprietary operational systems.
  • Effectively communicates issues, needs and opportunities with customerservice employees and other managers.
  • Interviews customers and records interview information into the computer for customerservice by performing the following duties.
  • Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
  • Solicits sales of new or additional services.
  • Addresses complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.
  • Demonstrates the knowledge and effective use of software applications. These systems should include at a minimum Microsoft Word, Excel and Outlook
  • Communicates with customers in a manner that promotes goodwill.
  • Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
  • Promotes Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices
  • Processes payments from customers and researches customer inquiries regarding their invoice.
  • Updates customer account information for routing and billing purposes.

Requirements

Ideal candidate will possess:

  • 2 years of CustomerService experience in a high call volume atmosphere
  • Degree from a 4 year college or university (preferred)
  • Experience with Microsoft Word, Excel and Outlook
  • Solid Waste Industry Experience and or related field is also preferred.
  • Excellent verbal and written communication skills

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability.  We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". 
 

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)

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