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Part-Time PC Technician III (#18758) KW - 18758 more...
Location:Kingwood, TX
Company:Lone Star College
First posted:April 21, 2017
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Job Details

Job Title Part-Time PC Technician III (#18758) KW Job ID 18758
Location
LSC-Kingwood
Full/Part Time Part-Time

Favorite Job
Regular/Temporary Regular

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.  A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Campus Marketing Statement

Lone Star College-Kingwood

Nationally recognized, globally connected and locally focused, Lone Star College is the largest college or University in Houston and one of the fastest growing community colleges in the United States.  With more than 80,000 credit students each semester and a total enrollment of 95,000, Lone Star College is committed to student success and credential completion.  LSC adds $3.1 billion to the local and regional economy by providing educational opportunities across the north Houston region. Lone Star College-Kingwood, an innovative and dynamic community college located in the pine-forested suburbs of northeast Houston, has an opening for someone interested in working with a diverse group of colleagues who want to make a difference in the lives of students and grow professionally.  Kingwood focuses on fulfilling individual dreams and enhancing community life and offers unique programs in interior design, respiratory care, computer gaming and dental hygiene.

Position Summary

Supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoots problem areas in a timely and accurate fashion, and provides end user training and assistance where required.

Job Functions

  1. Works with end users to identify and deliver required PC services.

  2. Acts as a liaison and provides training and support to end users and staff on computer operations and other issues.

  3. Installs, configures, tests, maintains, monitors, and troubleshoots level III end user workstation hardware, networked peripheral devices, and networking hardware products.

  4. Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products.

  5. Performs on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

  6. Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.

  7. Helps maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.

  8. Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.

  9. Documents instances of hardware failure, repair, installation, and removal.

  10. Constructs, installs, and tests customized configurations based on various platforms and operating systems.

  11. Recommends, schedules, and performs PC, hardware and peripheral equipment  improvements, upgrades, and repairs.

  12. Maintains up-to-date knowledge of hardware and equipment contracts and supervises contract-based installations.

  13. Responsible for other reasonable, related duties as assigned. 

Required Qualifications

  • Associates degree

  • At least 2 years related experience; will consider equivalent combination of education and experience in lieu of Associate's degree

Knowledge, Skills, & Abilities

  • Excellent technical knowledge of network and PC hardware.

  • Working technical knowledge of current network protocols, operating systems, and standards.

  • Ability to operate tools, components, and peripheral accessories.

  • Ability to read and understand technical manuals, procedural documentation, and OEM guides.

  • Effective interpersonal skills and relationship-building skills.

  • Strong written and oral communication skills.

  • Ability to present ideas in user-friendly language.

  • Self-motivated and directed.

  • Keen attention to detail.

  • Analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Strong customer-service orientation. 

Salary

$10.61 /Hr

Work Schedule & Conditions

PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment.

Internal and external contacts as needed to carry out the functions of the position.

Work is performed in a climate-controlled office with minimal exposure to safety hazards.

Benefits Marketing Statement

By joining our top notch institution, you will enjoy being a part of an organization that offers offer a supportive, collegial work environment, excellent work/life balance, tuition reimbursement, participation in the TIAA-CREF retirement plan and more.

How to Apply

ALL APPLICANTS MUST APPLY ON-LINE ONLY

To learn of all available opportunities go to: (please use the apply button below) .  Search by keyword or click the "Advanced Search" link to search by keyword or Job Opening ID.  Application materials will not be accepted via fax, e-mail, mail or hand delivery.

Normally there is no contact with applicants unless they are selected for interview.  Some openings are posted year-round and are re-posted periodically; these applicants will be notified and asked to re-apply in order to remain active applicants for those positions.

All positions are subject to a criminal background check.  EEO Employer

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